FAQ

Detailed answers before client enquiry or login.

Everything you need to know about RAYOK — grouped for clarity. Learn how client ownership works, how infrastructure is isolated, how trading is executed, how to use the portal and factsheets, our risk framework, and where support begins.

FAQ visual

General

RAYOK is a client-owned trading automation infrastructure and operating framework. We provide technology, isolated environment guidance and operational guardrails that help you run automated trading strategies with institutional controls.

RAYOK provides technology framework and documented operational guidance. You own your AWS environment, broker access, capital and risk decisions.

No. Do not share passwords, API keys, TOTP secrets, broker secrets or private keys in public forms.

Only with explicit approval and within a defined support scope.

No. New users should start with Enquiry. Client Login is reserved for approved clients only.

Client ownership

You own your AWS server, broker account, API approval, credentials, capital and decisions.

No. Broker secrets must remain under your control.

Only with your explicit approval and within an approved support scope.

You control deployment and operation decisions.

You remain responsible for capital, risk management and trading decisions.

Client portal

Client Login is access reserved for approved clients only.

New users should start with Enquiry. Access is granted after approval.

Portal access may include onboarding status, profile, approvals, licenses, support requests and server-related visibility.

No. The portal does not collect or control broker secrets.

No. Admin access is private and not promoted on the public homepage.

Factsheet

Factsheet provides historical records for review only.

No. Past performance is not a guarantee of future results.

It keeps public review data separate from client portal and private systems.

Read it as historical and operational reference, not a promise.

Factsheet updates follow the approved RAYOK reporting process.

Risk and limits

Markets, brokers, APIs, servers, internet, logins, sessions and configurations can fail.

Rate limits protect stability, broker/API safety and operational fairness.

No. Technology can reduce operational disorder, but cannot remove financial or technical risk.

No.

Operational response depends on documented fallback and manual attention rules.

Support boundary

RAYOK supports platform guidance, documentation, onboarding, reference architecture and approved troubleshooting.

Broker account, AWS ownership, capital, risk decisions, credentials and compliance remain client responsibility.

Use the approved support channel or submit an enquiry.

Do not share passwords, API keys, TOTP secrets, broker secrets or private keys.

Access only within scope, with client approval and appropriate controls.

Grouped by topic

Topics are organized by ownership, technology, operations, documents, risk and support.

Detailed answers

Clear, practical answers with concise detail.

Transparent

We explain what we do, what we do not do, and where client responsibility begins.

Complete coverage

From access and infrastructure to limits and support.